Welcome to the Karatsupots Online Shop!
Karatsupots/五反林窯のインラインショップへようこそ！
On this FAQ page you will find time-sensitive announcements and answers to some basic questions. To enter the shop, click the 'Store' link at the top of the page.
***Important Announcement***
TO ALL UNITED STATES CUSTOMERS: Normal shipping is not available to the US from Japan at this time. The only way I can ship to you is via Japan Post EMS or Kuroneko Yamato Express Shipping. It is fast and reliable, and usually about the same price.
⁂日本人のお客様へ：国内の注文のみ、銀行振り込みの後払いは可能です。StoreのContactリンクからお問い合わせください。
Other Inquiries
For other inquiries, such as about acquiring multiples of items, items not in the store, or custom orders, please use the Contact page.
Shipping fee calculation
Shipping has become complicated with the pandemic. I am currently only offering express shipping. I have priced most items lower than usual to help share the cost of shipping with customers.
Japan Post EMS and Yamato Express generally take 4 - 7 days.
Custom wood boxes
Many items sold on this site include high-quality custom ordered Paulownia boxes. I generally do not order these boxes ahead of time, so they will require some extra time. It will usually take about 2 weeks from the day of your order for me to order, receive, and prepare your box for shipping. Sometimes the wait is longer and if that is the case I will let you know.
How can I pay?
We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.
Customers in Japan for orders within Japan can also pay via bank transfer. Please message me (using the contact link in the shop) for details.
Is your site secure?
Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later. My store itself uses SSL encryption, so your data is safe.
Do I have to have a PayPal account to buy?
No, you can pay with your credit card without a PayPal account.